Privacy Policy
At ktwlight we comply with the Personal Data Act. Privacy policy When ordering a product, please provide your name, email address, postal address, payment card number and card expiration date so that we can deliver your order and notify you of your order status. In addition, we may use this information when we will inform you about changes to our website or new offers.
The information you provide us is only used to shop at ktwlight.com to expedite your order and to provide you with a better and more personal experience when you shop with ktwlight. All customers on this website will receive current offers by email in the future. These emails can be unsubscribed from all emails sent out at any time.
The information we receive from you will only be used for the above internal purposes. If you sign up for our newsletter, you can always unsubscribe. We never disclose your information to third parties and will under no circumstances sell, exchange or lend your information.
If you have questions or comments regarding our customer policy, please send an email to info@ktwlight.com
Information about complaints
A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solutions via www.forbrug.dk. The EU Commission’s online complaint portal can also be used for lodging a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints are submitted here – https://ec.europa.eu/odr. When submitting a complaint, please enter our email address info@ktwlight.com
Cookies
A cookie is a name for the fact that a user’s behavior on a network is registered with the user himself (on the user’s hard drive). Thus, at the server (e.g., a website) the user’s next visit, who the user is.
Non-personally identifiable information is stored in a cookie, but rather information about the user’s behavior on a website, for example. An entered username for login to a special section of the site. A cookie is stored on the user’s hard disk together with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer’s hard drive. You can set your browser to inform you when you receive a cookie, or you can choose to turn cookies off completely. All these cookies are used to recognize your PC.
Technically, “Cookies” can be divided into two types. One type is called “sessioncookies”. “Session cookies” exist to keep track of what you’ve added to your shopping cart while navigating around the website. “Session cookies” are not saved on your PC, but disappear when you close your web browser.
There is another type of “Cookie” called “permanent cookie” and it is saved as a text file on your PC for approx. one month. A “permanent cookie” means that our server can recognize your PC the next time you log in to our website.
At ktwlight.com cookies are used to optimize the website and increase user-friendliness.