Limited Warranty

KTW TECH warrants all of its products that they are to be free from defects in material and workmanship for a period of ONE (1) year from the date of shipment, unless otherwise stated below. 

KTW TECH International’s Limited Warranty does not apply if:
·         The original bill of sale, delivery date, or product number cannot be verified
·         The parts claimed to be defective are not returned for inspection if so requested by KTW TECH
·         The product is not in possession of the original end use purchaser.
·         Warranty does not apply: (i) used in Commercial Applications or 24 hour use, unless otherwise granted by KTW TECH  (ii) used for purposes for which they are not designed or intended (iii) damaged by abuse, misuse, accident, modifications, alterations, neglect or mishandling (iv) improperly installed, stored, maintained, or operated (v) used in violation of written instructions by KTW TECH.
·         Additionally this warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents, chemicals or abrasive cleaning techniques

For Indoor Products:
·         LED components are warranted for FIVE (5) years; For commercial applications, LED components are warranted for THREE (3) years, unless otherwise specified by KTW TECH International.
·         Finish, Care & Cleaning: Initial care for finishes requires only periodic cleaning with a soft cloth, dampened with water. A mild non-abrasive soap may be used along with a soft cloth and water to remove dirt. Particular attention should be paid to avoid abrasive materials and strong cleaning agents as they will quickly destroy protective coatings and subject to rapid oxidation and discoloration.
·         Product Designed for commercial applications, such as LED tape, is warranted for FIVE (5) years or 40,000 hours. Products distinctly marked for residential use only will not be warranted for commercial use.

For Outdoor Products:
·         LED components FIVE (5) years
·         Fading or chalking may occur and is considered normal. For coastal locations, some corrosion and/or deterioration is considered “normal wear” in this environment.
o   Outdoor powder coated finishes are subject to change due to prolonged sunlight, pollutants, and other environmental conditions. Powder coated finishes are warranted for ONE (1) year.
o   KTW TECH Outdoor products’ finishes are warranted for FIVE(5) years.
o   Many finishes mature over time, changing in appearance. Fading, discoloration, and patina may not be applicable to the above warranty.
·         12V Landscape lighting must be used in conjunction with low-voltage transformers. KTW TECH does not warranty transformers purchased from other manufacturers.

For LED Bulb Retrofits

·         LED Retrofit bulbs are warranted for a period of 5 years, based on 3 hours of use per day in environments with an ambient temperature of 25° Celsius/77° Fahrenheit, unless otherwise noted in the products packaging.
The warranties apply only to the original consumer purchaser and only to products used in normal use and service. Normal use means residential non-commercial use.  If a product is found defective, KTW TECH reserves the right to correct the problem in the field at KTW TECH’s discretion. KTW TECH International is not responsible for removal or installation costs. This warranty is limited to the repair or replacement of the product only and KTW TECH International is not responsible for any labor incurred. Use of incorrect installation methods and/or bulb wattage will void the warranty.

To obtain warranty service contact KTW TECH either through your Dealer, Contractor  or E-tailer, or by writing KTW TECH.

Ceiling and Wall Fan Warranty and Limitations

Subject to KTW TECH’s General Warranty and Limitations and aside from the exceptions noted below, KTW TECHoffers the following limited lifetime warranty for KTW TECHCeiling Fans and Wall Fans: if the Fan’s motor or motor-related parts should fail due to what KTW TECH, in its sole discretion, determines to be a defect in material or workmanship, KTW TECHwill, at its option either repair or replace the defective part free of charge.
Except as provided below, for one (1) year following the purchase date, if any part other than the motor or motor-related parts, including, but not limited to, blades, light kits, downrods, switches, housing, or finish should fail due to what KTW TECH, in its sole discretion, determines to be a defect in material or workmanship, KTW TECH, at its option, will repair or replace the defective part free of charge.
Ceiling Fans with built-in LED light sources used for single family residences are warranted for five (5) years on the LED Light Engines and electrical components. The warranty for these same product’s LED Light Engines and electrical components for commercial use is three (3) years on the LED Light Engines and electrical components. Non-LED Light bulbs carry no warranty.
Non-KTW TECHbranded LED bulbs supplied by, but not manufactured by KTW TECHcarry no warranty other than manufacturer’s warranty.